Skip to main content

Frequently Asked Questions

Frequently Asked Questions

Leasing Questions

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Our rental homes are priced individually based on the amenities and features.

Application fees are $40 per person 18 and older occupying the rental home. You must pay a $100 holding fee to reserve your unit at the time of applying. All application fees are non-refundable.

You can securely apply from the convenience of your home by visiting the Floor Plans page of our property website here, or from the link on our homepage.

Residents are responsible for water, sewer, trash, gas, and electricity. Residents are responsible for setting up services in their name through Evergy (electricity), Kansas Gas (gas services), and the City of Valley Center (water/sewer) prior to moving in. Residents also pay a $6 pest control fee each month for routine pest treatment.

The security deposit starts at $500 and can go up to a full month of rent. The fee is based on rental history, job history, and credit history. It must be paid in full within three weekdays of application approval or your application will be moved to the waitlist. 

Rent is always due on the first and a $100 late fee is assessed on the 4th of every month (even Sundays and holidays). Rent must be in before midnight on the 3rd of the month.

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments. Zego/Paylease, available at any local Walmart or Dillons money center, allows you to pay your rent using cash, money orders, or credit cards (there is a fee to use Zego). We also partner with Flex, which splits your rent into payments.

Up to 2 pets, cats or dogs, are allowed. The one-time, non-refundable Pet Fee is $300 to register the first pet and an additional $200 to register a second pet. Monthly Pet Rent is $40 for 1 pet and $75 for 2 pets. Emotional support animals and service animals are also welcome. We have no breed or weight restrictions.

Resident Questions

Yes, if the lease buy-out fee has been paid. A 30-day notice is required before vacating your rental home, and the lease buy-out fee is $2,700. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

If you love our rental homes and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services. For emergency service requests, please call our on-call phone number 316-836-2007 at your earliest convenience.

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 2 consecutive days, they will need to fill out an application to be added to your lease agreement, or you will be in violation of your lease.

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Our community participates in the Cox Quick Connect Program, which gives you one month of free internet! Visit their website to take advantage of this deal here.

Yes! We have partnered with a national renters insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.

If you choose to not obtain renter's insurance, you will be automatically enrolled in our $15 renter's insurance waiver program.

Personal grills are not allowed on property.

If you are locked out during business hours, you can call the leasing office to be let back into your rental home. If it is after business hours, you will need to contact a locksmith company.

If you have lost your keys, you may have new keys made at our office during business hours for a $25 fee.

Didn't find an answer?

Our team is always ready to answer your questions.